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As a creative experiences and lifestyle brand, In the Picture Moments takes pride in offering unique, custom products and event services tailored to each client’s vision. Our commitment to quality and customer satisfaction is at the heart of what we do, and we believe in maintaining a transparent, fair, and professional shopping experience for all of our customers.

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Non-Refundable Items

Due to the custom nature of our products and services, all sales are final. This policy applies to all items and experiences available through In the Picture Moments, including but not limited to:

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Apparel: Each item is customized to your specifications and preferences.

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Digital Products: Instantly delivered and non-reversible.

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Photo Booth + Event Services: Tailored specifically to your event, experience, or booking needs.

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Souvenirs + Keepsakes: Designed and personalized to order.

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We encourage all customers to carefully review product details, service descriptions, and sizing information prior to purchase. If you have any questions, please contact us before completing your order to ensure accuracy and satisfaction.

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Understanding the Policy

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By completing your purchase with In the Picture Moments, you acknowledge and agree to our non-refundable, non-cancellable policy. We take care to provide detailed product descriptions, transparent booking terms, and responsive customer support to help you make informed decisions before ordering.

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Damaged or Incorrect Items

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While we do not offer refunds, we proudly stand behind the quality of our products. If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order at action@inthepicturemoments.com
or by phone at 346.258.7427. We’ll work with you to resolve the issue promptly through a replacement, exchange, or store credit, depending on the situation.

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Please note: Items must be unworn, unwashed, and in their original packaging to qualify for exchange consideration.

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Disputes + Chargebacks

By completing your purchase with In the Picture Moments, you acknowledge that all charges are authorized and final under our no-refund policy. If a concern arises, please contact action@inthepicturemoments.com before opening a bank dispute. We’ll work to resolve the matter promptly. Any unauthorized chargebacks for fulfilled orders will be contested using supporting documentation.

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Feedback + Customer Care

Your satisfaction means everything to us. If you have feedback or concerns about your order or experience, please reach out to our support team at action@inthepicturemoments.com
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